Boutique Deploys OrderCare to Automate Post-Order
dramatically enhances customer service and reduces costs
Fremont, Calif. –
May 3, 2001 - OrderCare, the leading platform provider for automated customer interactions with the supply and distribution chains today announced that Electronics Boutique (NASDAQ: ELBO), the world's largest specialty
retailer of video and computer games, has deployed OrderCare’s platform within its market-leading
www.ebgames.com sites. Customer service representatives and end-customers alike are already using the system.
OrderCare’s platform provides automated interactions with an enterprises’ selling chain at every customer touch point. The solution improves order visibility, reduces service costs and increases revenue by strengthening customer relationships. By implementing OrderCare, Electronics Boutique’s customers and service representatives get detailed order visibility and the ability to automate post-order interactions. Customers now instantly know whether it is still possible to re-route, expedite or cancel orders. Electronics Boutique is able to help customers with post-order up-sells while it is still possible to save handling and shipping costs.
"We at Electronics Boutique are committed to empowering customers to interact with their orders at any point -- even during the fulfillment process. OrderCare has helped us improve our customer service ratings to an unprecedented level," said Steve Deshaies, who heads up technology at EBWorld.com. "This system has significantly reduced our customer handling costs and is providing our customers a better buying experience.”
"We are excited to have Electronics Boutique as a customer. This deployment is strong validation of OrderCare’s technology as well as its ability to handle the fast-moving and complex nature of Electronic Boutique’s sophisticated back-end fulfillment and marketing infrastructure.” Said Vijay Mital, CEO of OrderCare, “As a result, Electronics Boutique will be able to better serve its customers, while capturing valuable information on post-order customer behavior to continually improve its ability to anticipate and meet customer needs."
OrderCare’s patent pending technology leverages the enterprise’s investments in ERP, Supply Chain Management and CRM applications. OrderCare is the breakthrough platform by which customers and demand chain partners obtain automated flexibilities and agility from enterprises. With OrderCare, companies can finally go beyond providing order tracking, and automate post-order interactions and collaborations with their customers and channel. OrderCare’s customers and partners include manufacturers, distributors and retailers. Located in the Silicon Valley, OrderCare is a fast-moving venture backed company. For more information, visit the company website at www.OrderCare.com.
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Executive VP of Marketing